Tech Corner: UCO Service Desk and Broncho One Stop Virtual Support Services

Stephanie Edwards, Manager of IT Communications and Web Strategy

keyboard with support key

The Office of Information Technology (OIT) and the Office of Enrollment & Student Success (ESS) are partnering to expand Service Desk and One Stop call center services to 24/7/365 by leveraging Blackboard’s virtual student support service solution. Beginning in July, virtual assistance will expand and be offered via chat, web, text and phone. Support offerings will include technical support, financial aid, bursar services, student accounts, admissions, registration and records.

As part of this collaborative effort, the UCO Service Desk will transition all email support to our Service Desk Online. Support requests will be taken at servicedesk.uco.edu and by phone or walk-up service during standard operating hours. This change in process is to help streamline the ticketing process to more efficiently and effectively provide support services.

When an email is sent to support@uco.edu, an automatic reply will be sent providing a link to our Service Desk Online (servicedesk.uco.edu). The Service Desk Online will help users locate the correct services to which they need support and help collect the information needed for technicians to provide support services more effectively and efficiently.

Also available at Service Desk Online is the Knowledge Base. Did you know that answers to the most common support requests can be found in the self-service knowledge base? We have published many knowledge base articles and we add more regularly.

The Top Five Knowledge Base Articles for 2020 were:

We will continue to provide walk-up services at the UCO Service Desk located in the Max Chambers Library:

  • Monday-Thursday: 8:00 a.m. to 9:00 p.m.
  • Friday: 8:00 a.m. to 6:00 p.m.
  • Saturday: 10:00 a.m. to 6:00 p.m.
  • Sunday Closed